During the week from April 14 to April 20, 2025, the Service Juridique handled a variety of consumer consultations, utilizing communication channels such as video calls, phone conversations, Telegram, and Messenger. These consultations covered several significant topics related to consumer rights and protection within the EU.

We conducted a total of 20 consultations throughout the week. The discussions revealed a prominent concern with e-commerce/distance selling, which was addressed in eight cases. Consumers primarily sought advice on their rights regarding cancellations and returns, with guidance provided on initiating these processes per EU regulations.

Another frequent topic involved unfair practice (cold calling), with five consumers reporting unsolicited calls that potentially violated their rights. In these instances, we advised consumers on steps to take, such as registering with opt-out databases and filing complaints with relevant authorities if necessary.

In four consultations, the issue of failure to provide mandatory information was discussed. Consumers were primarily concerned with transactions where businesses had not disclosed essential details. Guidance was provided on how to formally request the missing information and proceed in cases of non-compliance.

We also encountered three instances related to unfair business practices (black listed). Consumers were advised to document these interactions thoroughly and provided with information on potential redress mechanisms available to them through consumer protection laws.

Consultations pertaining to health claims (in Food) arose in two cases. Consumers queried misleading claims associated with food products, and our counselors advised on identifying legitimate versus misleading claims and seeking rectification from the businesses involved.

The topic of right to repair appeared in two consultations, with consumers seeking clarification on their rights to repair or replace defective products. Advice on how to request repairs and understanding warranty terms were provided.

Lastly, there was a single instance involving pseudo medicine/health (not related to food). We guided the consumer to critically evaluate the claims made and suggested appropriate steps to verify the product’s legitimacy.

On a rare occasion, one consultation had to be discontinued as the issue fell outside the remit of consumer protection within the EU, aligning with real estate rent disputes, which are not covered by our agency.

This week counseling was provided by WhizzBang Maas-Rhein.