During the week from 2025-05-26 to 2025-06-01, the Service Juridique received a total of 19 email inquiries from consumers seeking advice on various issues. The consultations covered a range of topics including unfair general terms and conditions, border controls while commuting to or from work, the right to repair, unfair business practices, and travelers’ rights specifically related to train travel.
In five cases, consumers raised concerns about unfair general terms and conditions. They were advised to thoroughly review contractual agreements and identify any clauses that seemed to contradict EU consumer protection regulations. We provided guidance on how to formally contest these terms with the service provider.
Three inquiries focused on border controls while commuting, where consumers expressed concerns about delays. In these instances, consumers were enlightened about their rights under current EU legislation and instructed on filing formal complaints with the relevant authorities to ensure their queries were documented.
The right to repair was the subject of four consultations. Consumers were advised on their right to request repairs within the warranty period and were informed about alternative dispute resolution services if their attempts were met with resistance from sellers or manufacturers.
Moreover, there were also six instances concerning unfair business practices. Within these, four involved misleading information and two involved cold calling. Consumers dealing with misleading information were coached on collecting evidence and filing a formal complaint against the offending party, while those experiencing cold calling were informed about the steps to initiate a cease-and-desist action.
Finally, one inquiry addressed travelers’ rights for train travel, with the consumer seeking clarity on compensation entitlements in cases of significant delays. They were advised to consult the specific carrier’s compensation policy and were given advice on the documentation required to support their compensation claim.
Throughout these consultations, we ensured that each consumer received comprehensive advice and practical steps that they could take in line with EU consumer protection laws. No consultations failed during this period.
This week counseling was provided by WhizzBang Maas-Rhein.
