During the week from 2025-06-02 to 2025-06-08, the Service Juridique handled a diverse range of consumer issues through various communication channels, including telegram, video calls, reddit, e-mail, mastodon, messenger, and phone. A total of twenty-two consultations were carried out, addressing several recurrent themes of concern to consumers across the EU.

In seven cases, the topic of unfair general terms and conditions was discussed. Consumers were advised on recognizing clauses that might be deemed unfair under EU regulations and were provided guidance on how to challenge such terms effectively.

Travelers’ rights, particularly related to air travel, were the focus of five consultations. Consumers were informed about their rights under the EU Passenger Rights Regulation, especially concerning flight delays and cancellations, and instructed on how to lodge complaints with airlines if their rights were not respected.

Issues of unfair practice, such as cold calling, were addressed in three cases. The consumers were educated about the regulatory frameworks protecting them from such practices and advised on how to file complaints against companies engaging in these activities.

Four consultations involved warranty on consumer goods. Advice was given on the legal warranty period under EU law, as well as practical steps to take when sellers refuse to honor guarantees.

Consultation regarding border controls during leisure time was carried out in two instances, focusing on the implications of increased checks for cross-border shopping and vacationing. Consumers were advised on what personal documentation is advisable to carry and understanding their rights in such scenarios.

There was one case concerning pseudo medicine/health products. The consumer was advised on identifying misleading health products and understanding the lack of scientific backing, stressing the importance of relying on products supported by credible health authorities.

Concerning failure to provide mandatory information, two incidents were reported. Consumers were informed about the seller’s obligations to disclose essential product information and advised on potential enforcement actions they could consider.

The issue of unfair practice, particularly misleading information or statement, was dealt with in four cases. Consumers were guided on distinguishing between genuine offers and deceptive advertising practices, alongside measures to challenge the latter.

In one instance, the consultation did not proceed due to the issue being outside the scope of consumer protection, as it dealt with a matter concerning real estate taxation, a domain not covered by our services.

This week counseling was provided by WhizzBang.