During the week from 2025-07-07 to 2025-07-13, the Service Juridique handled a total of 18 consumer consultations through the messenger communication channel. These interactions illuminated various consumer issues, with a focus on unfair business practices, border controls while commuting, and travelers’ rights.
In nine instances, consumers sought advice on unfair business practices. Among these, four consultations concerned general unfair practices, two addressed violations specifically mentioned in blacklisted practices, and three involved complaints about cold calling. In response, our team provided guidance on documenting these occurrences and advised consumers to utilize their legal rights to seek redress through appropriate consumer rights mechanisms within the EU.
Consultations regarding border controls while commuting accounted for four of the weekly total. These consumers were primarily concerned about delays and the legality of controls impacting their ability to reach their workplaces on time. Our advice centered around understanding the legal frameworks governing border regulations within the Schengen Area and how to formally report potential breaches.
Two consultations were received concerning travelers’ rights with a focus on train travel. Consumers expressed concerns about delays and services that failed to meet the advertised conditions. We informed them of their rights to compensation under EU regulations regarding rail passengers and explained the procedure for filing complaints with train operators.
During the reporting period, there were also two instances of interest in food supplements. Consumers were primarily questioning the accuracy and transparency of the information provided by suppliers. Our counsel included advising them on how to verify product claims and the importance of reporting misleading information to relevant consumer safety bodies.
Lastly, one consultation addressed failure to provide mandatory information. In this case, we elucidated the legal requirements for businesses to disclose specific consumer information and suggested how to lodge complaints if these requirements were not met.
Throughout this period, our goal remained steadfast: to equip consumers with the knowledge to assert their rights and navigate the complexities of EU consumer protection laws effectively.
This week counseling was provided by WhizzBang Viadrina.
