During the week of July 14 to July 20, 2025, the Service Juridique handled a total of 24 consumer consultations through available communication channels, including messenger, Reddit, and Mastodon. The issues addressed during these consultations varied, with a notable focus on several recurring themes.

Pricing transparency was a significant topic of discussion, raised in nine different cases. Consumers were concerned about unclear or misleading pricing information, and they were advised on how to request detailed pricing breakdowns from the sellers and to insist on the seller’s compliance with the EU directives on pricing transparency.

There were six cases where the topic of unfair business practices, particularly those blacklisted, was the subject of the consultation. In these cases, consumers were informed about the legal standings of the practices in question and provided guidance on compiling evidence to substantiate their claims. This aimed to empower them to take the appropriate legal actions if necessary.

The right to repair was discussed in five consultations. Consumers were mainly interested in understanding their entitlements in terms of product repair and replacement rights under current EU regulations. They were advised on how to assert these rights effectively with retailers and manufacturers.

Failure to provide mandatory information was identified in four instances. Consumers sought advice on their rights regarding receipt of comprehensive product details. They were guided to demand the necessary information effectively and were informed about existing legal remedies if the issue persists.

Food supplements were a concern in three cases during the week. Consumers were advised on how to verify the credibility and safety of food supplements, being informed about health claims regulations and the importance of purchasing from reputable sources.

Travelers’ rights in air travel were raised in two consultations. Issues primarily involved flight cancellations and delays, where consumers were informed about their rights to compensation and assistance as per EU travel regulations, as well as how to escalate their claims if initial approaches to the airline failed.

In one rare instance, a case fell outside our jurisdiction, therefore, we could not provide any precise advice. This was due to the issue involving matters not covered under EU consumer protection laws.

Throughout the week, the Service Juridique provided detailed guidance, aimed at empowering consumers with the knowledge to address their issues effectively in line with existing legal frameworks.

This week counseling was provided by WhizzBang Maas-Rhein.