During the week of July 21, 2025, to July 27, 2025, the Service Juridique received numerous consultations via email, Messenger, and Telegram. A total of 18 consultations were conducted, addressing a variety of consumer protection issues with individual cases sometimes touching on multiple topics.

A prevalent issue this week was e-commerce/distance selling, which surfaced in eight separate consultations. Consumers frequently reported difficulties with delivery timelines and misleading product descriptions. In these cases, consumers were advised to formally request the seller to rectify the issue and were provided with guidance on exercising their right to withdraw from purchases in compliance with EU regulations.

Concerns related to unfair business practices were prominent as well, featuring in six consultations. In four of these instances, consumers reported practices categorized as black listed, such as aggressive sales tactics and deceitful conduct. The advice provided focused on documenting all interactions and formally notifying the business in writing, seeking resolution through recognized consumer protection procedures.

Four consultations dealt with issues related to (unfair) general terms and conditions. Consumers expressed confusion and frustration over lengthy and convoluted terms that seemed to limit their statutory rights. Here, advice was centered on identifying clauses that contravened EU laws and suggesting formal communication with the provider for clarification or amendment of such terms.

The right to repair was subject to two consultations. One consumer was advised on their entitlements regarding the repair or replacement of faulty goods within the warranty period, while the other concerned the availability of spare parts for digital devices, emphasizing the newly enforced EU Directive supporting consumer repair rights.

A single consultation was noted on health claims in food. The consumer had concerns about misleading dietary information on product packaging. The advice given was to lodge a complaint with the relevant EU authority that evaluates and enforces health claim regulations. The consumer was also encouraged to monitor product labeling closely for any unapproved health claims.

There were no consultations this week regarding GPDR, although this is typically an area of interest due to ongoing consumer concerns around data protection and privacy.

Additionally, there were two queries that fell outside our scope, pertaining to real estate taxation issues. Customers in these instances were informed that such matters do not fall within the purview of our consumer protection mandate.

The week demonstrated a balanced use of communication channels with all being utilized effectively. The Service Juridique continues to provide precise and actionable advice to ensure consumer rights within the EU are upheld.

This week counseling was provided by WhizzBang Maas-Rhein.