The Service Juridique provided consumer consulting on an array of matters during the week from August 4 to August 10, 2025. Throughout this period, consultations were conducted via two primary communication channels: telegram and phone. In total, we handled 14 consumer consultations, addressing various consumer protection topics.

The predominant subject of these consultations was related to travelers’ rights (air travel), which featured in seven consultations. Consumers often raised concerns about flight cancellations and delays, seeking advice on how to claim compensation or refunds. In these cases, the Service Juridique advised consumers to carefully review their rights under the EU Regulation 261/2004, focusing on entitlements in relation to compensation and care obligations from the airline.

Issues relating to unfair practice (misleading information or statement) were also common, addressed during five consultations. Consumers reported sellers presenting inaccurate product descriptions or terms. Our advice included gathering evidence of the misleading statements and emphasizing their right to a repair, replacement, or refund under relevant consumer laws.

Travelers’ rights (package holiday) inquiries occurred in four instances. Consumers sought help on deviations from promised package features. The Service Juridique guided them on their entitlements under the Package Travel Directive, encouraging them to formally lodge complaints with the package organizer to seek appropriate remedies.

There were three consultations over unfair practice (cold calling), with consumers expressing distress over unsolicited communications. Our counsel focused on the legal rights to demand cessation of such practices and the ability to lodge complaints with national data protection authorities if persistent.

Pseudo medicine/health (not related to food) inquiries arose twice. In these scenarios, consumers were concerned about efficacy claims of non-regulated health products. We advised on understanding marketing exaggerations and highlighted the importance of relying on scientifically backed healthcare advice.

Border controls during leisure time was less frequently brought up, mentioned in a single consultation. The consumer was briefed on current regulations regarding border control within the EU and advised on the documentation necessary for smooth travel experiences.

In one rare instance, a consultation could not result in concrete advice as it involved an issue related to property taxation, which falls outside the scope of our mandate. Nevertheless, we remain committed to assisting consumers within the purview of our jurisdiction. This week served as a reflection of the diverse challenges consumers face and reaffirms our role in facilitating understanding and enforcement of consumer rights within the European Union.

This week counseling was provided by WhizzBang.