During the week of August 11 to August 17, 2025, the Service Juridique engaged in a total of 19 consumer consultations, helping individuals navigate various issues relating to consumer rights and protection. This report outlines the predominant topics addressed and the communication channels utilized in providing these consultations.

In a noticeable number of cases, specifically 7 instances, the topic of failure to provide mandatory information was discussed. Consumers were primarily advised to gather all purchase documentation and to contact the business directly, requesting the provision of the missing mandatory disclosures. They were also informed about their rights under EU consumer law, which obliges businesses to offer comprehensive product information.

GDPR concerns were also prevalent, arising in 5 consultations. Consumers expressed worries about the handling of their personal data by businesses. In these consultations, advice was given on how to formally request data reports from the relevant companies and the steps necessary to lodge a complaint with their national data protection authority if they suspected non-compliance.

Issues regarding warranty on consumer goods were the subject of discussion in 4 consultations. Consumers sought clarity on the duration and specifics of EU warranty laws. The guidance provided focused on ensuring consumers understood their 2-year minimum warranty rights and the processes through which they could claim repairs or replacements from the seller.

The matter of pseudo medicine and health products not related to food was dealt with in 2 consultations. Consumers were advised to exercise caution regarding the claims made by such products and were encouraged to demand scientific evidence supporting those claims. They were also advised to report any misleading advertising to appropriate national authorities.

Regarding communication methods, the consultations were spanned across diverse platforms. Messenger played a pivotal role, facilitating 11 consultations. Meanwhile, 5 consultations were conducted through Mastodon, and Reddit served as a platform for 3 of our engagements.

In one rare instance, a consultation could not fulfill its purpose as it involved a matter outside the scope of our organization’s mandate, specifically pertaining to real estate taxation – an area beyond consumer protection.

This week’s activities underscore the ongoing need for awareness and enforcement of consumer rights across the EU, demonstrating the importance of continued consumer education and advocacy efforts.

This week counseling was provided by WhizzBang.