During the week from 2025-11-03 to 2025-11-09, the Service Juridique at our consumer protection agency provided counsel to consumers through the telegram communication channel. A total of 18 consultations were conducted, with various consumer issues addressed as follows.
In six cases, consumers sought guidance on unfair business practices (not specified). We advised them on identifying these practices and provided strategies for asserting their rights under current EU consumer protection laws. In four instances, consultations involved pricing transparency concerns. Consumers were advised to request detailed breakdowns of prices from sellers and report any discrepancies to the relevant authorities.
Two consultations were focused on unfair practice (misleading information or statement). Consumers were advised to document all instances of misleading communications and to seek redress through appropriate consumer protection channels. A similar number of cases were related to border controls during leisure time (e.g. shopping/vacation), where we clarified the applicable rules within the Schengen area and how to ensure compliance while traveling.
Additionally, there were three consultations concerning the right to repair. We informed consumers about their rights to request repairs, ensuring access to both repair services and spare parts as stipulated in EU regulations. One case involved unfair practice (exerting of pressure), where consumers were advised to resist such pressures, keep records, and approach relevant consumer advocacy groups for intervention. Another consultation centered around border controls (while travelling within Schengen area, not related to commutes to or from work), where we reiterated travel rights within the EU borders.
Overall, the consultations were primarily successful, with our team providing clear guidance and empowering consumers to take action within their rights. There were no instances where the consultations entirely fell outside our scope of focus, ensuring that all interactions provided value to the consumers involved.
This week counseling was provided by WhizzBang Maas-Rhein.
