During the week from May 19, 2025, to May 25, 2025, the Service Juridique handled a total of 14 consumer consultations. Throughout the week, consultations were conducted via various communication channels, including messenger, mastodon, telegram, and phone. The majority of queries were received through messenger and phone, with a smaller portion coming through mastodon and telegram.

The most frequently addressed topic was unfair practice (misleading information or statement), which arose in seven cases. Consumers were mainly advised to gather all relevant documentation and evidence related to the misleading information and to assert their rights by approaching the business in writing, requesting corrections or a compensation where applicable.

GDPR issues were the second most common topic, addressed in five consultations. Consumers were primarily counseled on how to exercise their right to access personal data held by companies and on initiating complaints with relevant data protection authorities within the EU if their concerns were not resolved satisfactorily by the data holder.

There were also four instances where consumers raised concerns about right to repair. In these cases, consumers were informed about their entitlements to repair services and advised to contact the manufacturers directly, referencing the relevant EU regulations that support their claims.

In three cases, the subject of discussion involved unfair practice (exerting of pressure). Consumers were instructed to document any instances of coercive sales tactics and to formally contest the agreements made under pressure when contacting the involved business entities.

Two consumers brought up issues related to unfair general terms and conditions. Here, the guidance involved a careful review of the terms in question, highlighting unfair clauses and submitting formal complaints to the companies involved.

Finally, one consultation pertained to food supplements. The consumer was advised to verify the compliance of the product with EU safety standards and label requirements, and to reach out to the appropriate consumer health body if inconsistencies were found.

It is worth noting that in one instance, a consultation did not reach a resolution as the issue presented was outside the scope of our agency’s focus, underscoring the importance of maintaining clear boundaries with regard to our advisory remit.

This week counseling was provided by WhizzBang.