During the week of September 23 to September 29, 2024, the Service Juridique provided consumer consulting services primarily through the communication channels of telegram, reddit, and mastodon. Throughout this period, we managed a total of 21 consultations. The topics predominantly addressed included unfair general terms and conditions and traveler’s rights concerning train travel.

In nine cases, consumers sought assistance regarding unfair general terms and conditions. These inquiries mostly revolved around consumers feeling pressured into accepting conditions that were detrimental or not clearly communicated. In these instances, we advised consumers to thoroughly review the terms and confront the service provider with their concerns, utilizing their right to request clearer and fairer conditions. In some ongoing cases, we are following up with consumers to ensure their grievances are addressed appropriately by the companies involved.

Issues regarding traveler’s rights in train travel were brought up in twelve instances. Many consumers reported disruptions or cancellations without adequate compensation. Our advice focused on guiding them to request compensation or refunds, according to EU regulations, and we assisted them in drafting formal complaints to be submitted to the relevant train service providers.

There were a few instances where consultations extended beyond these primary topics, though very rarely. On one occasion, we encountered an issue related to real estate rent, which lies outside the scope of our consumer protection focus. Similarly, a complaint was raised involving non-EU entities, where the counseled action could not be facilitated within our jurisdiction.

Overall, the legal service continues to strive for effective resolution of consumer issues within its remit, empowering individuals through informed guidance on navigating unfair practices and advocating for their rights under established regulations.

This week counseling was provided by WhizzBang Maas-Rhein.