During the week from 2024-02-26 to 2024-03-03, the Service Juridique provided consultations to consumers on various issues. The primary means of communication used this week were e-mail, phone, and video call. In total, the Service Juridique handled 18 consultations, addressing a range of consumer protection concerns.

Warranty on consumer goods was a prevalent topic during this period, with five consumers seeking advice. In these cases, consumers were advised to review the statutory warranty period and the seller’s obligations to repair, replace, or refund faulty products. The Service Juridique guided them on how to formally request a resolution from the seller.

E-commerce/distance selling issues were raised in four consultations. Consumers were advised on their right of withdrawal and the importance of ensuring that sellers provide all mandatory pre-contract information. Additionally, the legal team clarified the procedures for returning goods purchased online.

Three consultations were related to unfair business practices, including those blacklisted. In these cases, advice centered on recognizing and documenting evidence of unfair practices, including coercive tactics by businesses. Consumers were informed about their rights to seek redress and how to effectively communicate these infringements to the businesses involved.

Traveler’s rights, particularly concerning train travel, were discussed in two instances. Consumers in these cases were informed about their rights under EU regulations, such as compensation for delays and cancellations, and the appropriate channels to claim these compensations.

Failure to provide mandatory information was an issue in two consultations. The consumers were educated on the information businesses are obligated to provide and the recourse available if such information is omitted. The Service Juridique provided templates for formal complaints to address these shortcomings.

We also addressed one consultation relating to health claims in food. The consumer was advised on the legal requirements surrounding health claims and how to assess the validity of such claims on food products they purchase.

There was one instance where the consulting could not be proceeded since the issue regarded a matter unrelated to consumer protection within the EU framework. The consumer was informed that the issue lay beyond the scope of our services.

The consultations this week demonstrate ongoing consumer concerns in familiar areas, with a continued emphasis on contractual rights and the transparency of business practices. The Service Juridique remains committed to providing pertinent and actionable advice to all consumers seeking guidance within the realm of EU consumer protection.

This week counseling was provided by WhizzBang Viadrina.