During the week of May 20, 2024, to May 26, 2024, the Service Juridique handled a total of 19 consumer consultations. These consultations were conducted using various communication channels, including messenger, telegram, reddit, phone, and e-mail.

Among the consultations, travelers’ rights (air travel) were frequently addressed, with seven cases focusing on issues related to flight cancellations and delays. Consumers were advised on their rights to compensation and how to effectively communicate with airlines to facilitate the claims process.

In four cases, the topic of pricing transparency was brought up. Consumers reported instances where prices were not clearly displayed. The Service Juridique guided these consumers on the steps they should take to request clarification from the businesses involved and how to proceed if their grievances were not addressed satisfactorily.

Regarding unfair business practices (black listed), there were three instances where consumers encountered practices that had been explicitly prohibited. In these cases, detailed guidance was provided on documenting these encounters and potential steps to pursue further complaint avenues.

Unfair practice (cold calling) was addressed in two consultations, where individuals experienced unsolicited communications violating consumer protection regulations. The advice provided included ways to firmly opt-out of such communications and steps to report recurring infringements.

There were also two consultations on failure to provide mandatory information, where consumers faced situations where essential information was withheld at the point of sale. Consumers were advised to formally request the necessary information and informed of their rights if such information continued to be inaccessible.

One consultation revolved around GDPR concerns, with the consumer questioning data handling practices by an online service provider. In this case, the consumer was guided on how to formally request their data and ensure compliance with their data protection rights.

Additionally, the topic of pseudo medicine/health (not related to food) appeared in one instance. Consumers were made aware of the risks associated with these practices and provided with information on reliable resources for health-related inquiries.

Overall, the week was marked by effective consultations enabling consumers to be better informed about their rights and how to take necessary actions in response to the issues faced.

This week counseling was provided by WhizzBang Viadrina.