During the week from 2025-03-03 to 2025-03-09, the Service Juridique provided assistance through various communication channels, with a total of 21 consultations being conducted. The channels utilized for these consultations included phone, video call, e-mail, and messenger. Each channel was selected based on consumer preference and the nature of the inquiry.

The predominant topic during this period was e-commerce/distance selling, which emerged in nine instances. Consumers sought guidance on issues such as delayed deliveries and unclear return policies. In these cases, consumers were advised to thoroughly read the terms and conditions of the seller and retain all transaction records to ensure they could assert their rights effectively under EU consumer protection laws.

A notable number of consultations—six in total—addressed unfair business practices (not specified). Consumers reported various deceptive practices, and our advice centered on documenting all pertinent details related to the transactions and contacting the business first to seek a resolution. We emphasized the importance of clear communication in asserting consumer rights.

The topic of pricing transparency was raised in four cases, where consumers expressed concerns over hidden fees and misleading price advertisements. We recommended consumers request detailed billing information and compare it with the advertised rates, ensuring they understand all charges before completing a purchase.

In three consultations, issues related to travelers’ rights (package holiday) were brought forward. Consumers were advised on the protections afforded under the EU Package Travel Directive, including the right to a refund or alternative arrangements in case of significant changes to the booked holiday services.

There were two instances of inquiries concerning (inadmissible) health claims (with relation to food). Consumers questioned the validity of certain advertised benefits. We advised them to refer to the list of authorized health claims provided by the EU and report any misleading advertisements to us for further investigation.

Additionally, there was one instance involving pseudo medicine/health (not related to food), where a consumer expressed concerns about the legitimacy of a health product being marketed. The advice given was to rely on health products that have been scientifically vetted and approved by relevant health authorities.

Another individual reached out concerning (unfair) general terms and conditions, noting clauses that appeared to limit consumer rights unduly. The consumer was guided to identify specific clauses of concern and provided with strategies to contest them using EU consumer law protections.

Overall, the consultations were handled effectively, with practical advice provided to ensure consumer rights were upheld in all relevant areas. There were no unsuccessful consultations this week due to issues outside our scope or jurisdiction.

This week counseling was provided by WhizzBang Maas-Rhein.