In the week from October 27, 2025, to November 2, 2025, the Service Juridique engaged in a total of 18 consultations with consumers. These interactions were facilitated exclusively through messager as the primary means of communication.

Throughout this period, multiple areas of consumer protection were addressed. In five instances, consumers raised issues related to garantie sur les biens de consommation. The counsel provided guidance on the legal warranty rights within the EU and advised steps to engage with sellers to enforce these rights.

We encountered four cases involving allégations de santé irrecevables related to food products. Consumers were advised to demand substantiation of such claims and informed about their rights to question the veracity of product advertising.

Instances de pratiques commerciales déloyales came up six times during this week. Three of these cases were specifically about practices sur liste noire by the EU. In such situations, consumers were counseled on how to file formal complaints and communicate effectively with the offending business. Another two issues centered around unfair practice via exertion of pressure on consumers, where legal advisors recommended strategic communication techniques to counteract such pressure and terminate any unwanted agreements.

On two occasions, queries were about banque services, particularly regarding unauthorized fees. Consumers were instructed on how to compile a record of their communications and dispute unauthorized charges following the standard EU procedures.

Additionally, there was one case concerning manquement à l'obligation de fournir des informations obligatoires before a sale. The consumer was advised to demand all requisite information and to consider rescinding the purchase under the applicable rules on consumer rights.

During this week, there were no counseling failures, meaning all issues addressed fell within the scope of our services and were pertinent to our role as a consumer watchdog within the EU.

Cette semaine, les conseils ont été fournis par WhizzBang Maas-Rhein.