During the week from 17th November 2025 to 23rd November 2025, the Service Juridique received and addressed a total of 22 consumer consultations. The discussions stemmed from various issues concerning consumer rights and were conducted using different communication channels, specifically via télégramme, messager, téléphoneet appel vidéo.

A notable topic was la transparence des prix, which was discussed in eight consultations. Consumers were advised on their rights to clear and precise pricing information, and in several instances, they were guided on how to formally request itemized billing details from vendors to ensure transparency in transactions.

There were six consultations concerning pratique déloyale (exercice de pressions). The Service Juridique advised the consumers facing undue pressure to make purchases or sign agreements on identifying and gathering evidence of such practices. Furthermore, they were informed about the steps to initiate formal complaints against such practices under the applicable consumer protection regulations.

Travelers’ rights concerning package holidays were prominently featured in five sessions. Consumers sought advice on their rights to compensation and support when package holidays did not meet the promised conditions. They were informed about the procedures for making claims and how to document discrepancies effectively to support their case.

Banque issues came up in three consultations. The discussions mainly revolved around hidden fees and deceptive terms in banking contracts. Advice was provided on how to request detailed explanations from financial institutions and the legal pathways available for contesting unjust charges.

Deux consultations ont eu lieu (inéquitable) conditions générales. Consumers were guided on identifying terms that could potentially be deemed unfair or one-sided and how to challenge these terms through established consumer protection channels.

Lastly, there was one instance concerning an inadmissible health claim with relation to food. The consumer was advised on the regulatory stance on health claims in food marketing and the processes for reporting misleading claims to the relevant authorities.

No counseling sessions failed during this period, as all consultations concerned issues within the purview of the Service Juridique. The week’s inquiries were thoroughly addressed, and consumers were provided with comprehensive guidance tailored to their specific situations.

Cette semaine, les conseils ont été fournis par WhizzBang Maas-Rhein.