Brussels, September 15, 2024 – WhizzBang, the European network dedicated to consumer and data protection for expatriates, commends Austria’s recent enactment of legislation enhancing collective redress mechanisms for consumers. This development aligns with the European Union’s Directive (EU) 2020/1828 on representative actions, aiming to strengthen consumer rights and facilitate access to justice across member states. 

The new Austrian legislation introduces a structured framework for representative actions, enabling qualified entities to pursue collective redress on behalf of consumers. This framework includes provisions for injunctive measures to cease unlawful practices and redress measures for compensation. Notably, the legislation stipulates that at least 50 consumers must be affected by similar grievances for a representative action to proceed, ensuring that collective claims are substantial and representative. 

Expatriates residing in Austria often encounter challenges in asserting their consumer rights due to unfamiliarity with local legal systems and potential language barriers. The enhanced collective redress mechanisms provide expatriates with a more accessible and efficient means to seek justice, as qualified entities can now represent their interests in collective actions. This development ensures that expatriates are not overlooked and can benefit from the same level of consumer protection as local citizens.

“The implementation of these collective redress mechanisms marks a significant advancement in consumer protection within Austria,” stated Iwona Szczeblewski, board member of WhizzBang Viadrina. “Expatriates, who may face additional hurdles in navigating legal processes, will particularly benefit from the ability to participate in collective actions without bearing the full burden of individual litigation. This legislative progress exemplifies a commitment to inclusivity and fairness in the EU’s single market.”

WhizzBang encourages other EU member states to observe Austria’s approach as a model for implementing effective collective redress systems. By adopting similar measures, countries can enhance consumer confidence and ensure that all residents, regardless of origin, have equitable access to justice.